Industry Expertise in Complex Claims & Market Operations

Ian Mallery joined Arcadian in February 2022. He began his insurance career in 1976 and brings a wealth of experience across the London Market. Formerly Head of Claims at The Channel Syndicate 2015, Ian successfully established and led a multi-class claims team, setting a benchmark for operational efficiency.

Prior to this, Ian served as Claims Manager at Marlborough Underwriting from 1997 to 2014, after holding senior roles at Aon, JH Minets, and Bell Nicholson Henderson. His deep-rooted knowledge of complex claims, Lloyd’s Minimum Standards, and claims operations has made him a trusted figure in the industry.

Ian played a pivotal role in developing and implementing Channel's Claims Management System. As Chair of the LMA Electronic Claims Practitioner Committee from 2003 to 2006, he oversaw the design and introduction of the Electronic Claims File (ECF) system, which transformed claims processing in the London Market.

At Arcadian, Ian collaborates closely with Ian Simes, contributing his expertise to enhance team training and knowledge-sharing, ensuring continuous development in complex claims handling.

• Started insurance career in 1976
• Led claims teams at Channel & Marlborough
• Specialist in complex claims management
• Key figure in the initial ECF implementation