Ian is the founder & current Managing Director of Arcadian & has over 39 years Lloyd’s Market insurance / reinsurance industry experience. Within the last 18 years, Ian has conducted in excess of 150 Claims & Technical audits - Third Party Administrator ‘TPA’ (75%) & Lloyd’s Approved Coverholders (25%), worldwide & on behalf of the Lloyd’s & Company Markets.
Arcadian is one of the longest established Expert Claims Peer Review firms (currently 1 of only 18 Lloyd’s Approved Independent Review firms) & has continued to improve the review process over a 15 year period for a leading Lloyd’s Syndicate. Ian is currently performing a quarterly Expert Claims Peer Review function for 3 separate Leading Lloyd’s Syndicates & in addition, Ian has also completed & submitted Claims File Review ‘CFR’ thematic reports for all 3 Syndicates in accordance with Lloyd’s 2019 CFR Cycle 2.
The Expert Claims Peer Review is conducted utilising framework agreed by Lloyd’s & the LMACC in compliance with the following Lloyd’s processes, procedures & Minimum Standards:
· In depth knowledge of 2010 Claims Scheme
· Claims Transformation Programme ‘CTP’
· Lloyd’s Minimum Standards MS2 Claims Management
· Lloyds Minimum Standards MS9 Customer Standards
· Lloyd’s Minimum Standards MS11 Conduct Risk
Prior to establishing Arcadian Ian spent the previous 21 years working as a Senior Claims Adjuster for both Xchanging & Lloyd’s Syndicate’s 561 & 566 (now part of the QBE Group).
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